Frequently Asked Questions (FAQ)
1. What is Shilaighor?
Shilaighor is an online store offering a curated collection of handcrafted fashion and lifestyle products, including hand-embroidered Panjabis, wood jewelry, decor hoops, accessories, and more. Every item is crafted with attention to quality, style, and sustainable materials.
2. What types of products can I buy on Shilaighor?
You can shop a variety of categories such as:
- Hand-embroidered Panjabi outfits
- Natural wood jewelry and accessories
- Decor items like hand embroidery hoops
- Bags and curated fashion pieces for everyday and special occasions
3. How do I place an order?
Browse the products on the website, select the items you like, choose the size or options (if applicable), and click Add to Cart. Then proceed to checkout where you can enter your delivery details and complete payment.
4. Do you offer free delivery?
Yes! Shilaighor provides free delivery on orders over a certain amount as stated on the site, giving added value to your shopping experience.
5. What delivery options are available?
We offer Cash on Delivery (COD) for customer convenience, along with standard delivery options. Delivery times may vary based on your location.
6. Can I return my order?
Yes. Shilaighor offers a 30-day free return policy on eligible products. If you’re not satisfied with a purchase, you can return it within 30 days for a refund or exchange, subject to the return conditions.
7. Is shopping secure on Shilaighor?
Absolutely. The site uses secure checkout processes to protect your personal and payment information. You can shop with confidence knowing your data is handled safely.
8. How can I contact customer support?
You can find contact information such as phone number and email on the Contact Us page of the website. The support team is ready to assist with any questions, order issues, or guidance you need.
9. Do you ship internationally?
International shipping may be available — check the shipping options at checkout or contact customer support for details on delivery to your country.
10. How can I stay updated on new products and promotions?
Subscribe to the newsletter at the bottom of the site or follow Shilaighor on social media for exclusive updates, discounts, and news about new arrivals.
